Privacy Policy
Last Updated: November 1, 2025
At fanana ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fanana.io and use our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number when you fill out forms or contact us
- Account Information: Username, password, and preferences when you create an account
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- App Information: Details about your mobile app including app name, URL, platform, and App Store/Play Store links
- Communication Data: Any information you provide when you communicate with us via email, support tickets, or other channels
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics
- Device Information: Browser type, operating system, device type, IP address, and unique device identifiers
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information
- Analytics Data: We use Google Analytics to understand how visitors use our site
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To deliver the website and SEO content services you've subscribed to
- Account Management: To create and manage your account, process payments, and provide customer support
- Communication: To send you service updates, marketing communications, newsletters, and promotional offers (you can opt out at any time)
- Improvement: To analyze usage patterns and improve our website, services, and user experience
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
- Personalization: To customize content and recommendations based on your preferences and app details
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment Processors: To process subscription payments securely
- Cloud Hosting: To store data and host our website (e.g., Google Cloud Storage)
- Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
- Email Services: To send transactional and marketing emails
- AI Services: To generate content for your website and blog
3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
3.4 With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website:
- Essential Cookies: Required for website functionality (e.g., login sessions)
- Analytics Cookies: Used to understand how visitors interact with our site (Google Analytics)
- Preference Cookies: Remember your settings and preferences (e.g., popup dismissal)
- Marketing Cookies: Track your activity to deliver relevant advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you cancel your subscription, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing activities (e.g., marketing emails)
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing where consent was the legal basis
To exercise these rights, please contact us at privacy@fanana.io. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (for significant changes)
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@fanana.io
General Contact: contact@fanana.io
Website: https://fanana.io